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Troy Heland

Technical Officer

Troy Heland
Room: T241
Phone: +61 3 5327 9984
Fax: +61 3 5327 9289
Email: t.heland@ballarat.edu.au

Qualifications

Bachelor Of Information Technology (UoB)

Responsibilities

Personal Computer Support

  • Installation, maintenance and upgrading of desktop PC hardware, software so that equipment is fully operational for staff and student use.
  • Testing, diagnosis, and resolution of problems with local area network equipment, and general-purpose computer equipment.
  • Networking of personal computers and workstations to the LAN, to ensure all users have transparent access to facilities offered by the network.
  • Installation and maintenance of network aware printers on a Novell network.
  • The provision of advice to staff on IT issues, and the provision of basic training on network operations.