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Ian Lee

Technical Support Officer

Ian Lee
Room: T241
Phone: +61 3 5327 9257
Fax: +61 3 5327 9289
Email: ian.lee@ballarat.edu.au

Qualifications

B Comp Ballarat

Responsibilities

Servers

  • Installation, configuration, maintenance and administration of Novell & NT fileservers.
  • Establishment, maintenance and administration of accounts, groups and users, ensuring management control and maintenance of systems, and security at fileserver, file, and user levels.
  • Management of the LAN and fileserver resources.
  • Development and maintenance of documentation on the servers and the LAN to ensure that operational and maintenance tasks can be carried out efficiently.
Personal Computer Support
  • Installation, maintenance and upgrading of desktop PC hardware, software so that equipment is fully operational for staff and student use.
  • Testing, diagnosis, and resolution of problems with local area network equipment, and general-purpose computer equipment.
  • Networking of personal computers and workstations to the LAN, to ensure all users have transparent access to facilities offered by the network.
  • Installation and maintenance of network aware printers on a Novell network.
  • The provision of advice to staff on IT issues, and the provision of basic training on network operations.