Quality@UB

Quality@UB is the central repository for information related to quality assurance and continuous improvement processes in place across senior secondary, vocational and higher education programs offered by the University of Ballarat.

The University of Ballarat (UB), as a dual sector University, is a Self Accreditating Institution (SAI) for its Higher Education Programs and is a Registered Training Organisation (RTO) for its Vocational Education and Training Programs. UB is also authorised to use the term TAFE to describe its VET operations. UB is approved by the VRQA to offer VCAL programs. The priority of Quality Services is to ensure the University meets its regulatory compliance requirements.

Quality Services

Quality Services forms part of the Planning, Quality and Review (PQR) Directorate, alongside Planning, Data, Surveying and Records. The PQR Directorate is located within the Learning and Quality Portfolio.

Functions of Quality Services include:

  • Monitoring,  reporting, management and administration of the Quality Framework;
  • Monitoring ongoing compliance with the requirements of the VRQA (VCAL Programs), ASQA (VET Programs) and TEQSA (Higher Education Programs); and ISO 9001:2008 (School of Manufacturing and Construction only);
  • Administration of the University's Policy Administration Management System (PAMS);
  • Reporting on issues raised via the Student Feedback System;  
  • Management and administration of the Invalid Module Enrolment Audit;
  • Review and updating of key Quality documents;
  • Provision of training and advice for staff relating to quality issues;
  • Management of internal and external quality audits;
  • Administration of the Quality Committee;
  • Leading and facilitating continuous improvement activities.
  • Providing advice to senior management on issues relating to quality and compliance to regulatory requirements;
  • Developing systems, processes and practices to meet the organisations quality needs;
  • Applying information and learning obtained through networking, auditing and training processes. 

Quality Services staff

Ruth Bartlett
Manager, Quality Services 
r.bartlett@ballarat.edu.au
ext 8278

Sharyn Rafferty
Quality Officer 
s.rafferty@ballarat.edu.au
ext 8404

Andrea Warr
Quality Officer
a.warr@ballarat.edu.au
ext 8407

Quality Services is located downstairs in Building O, SMB Campus, Ballarat.

Quality Committee

The Quality Committee plays a key role in the monitoring and assurance of Quality at the University of Ballarat.

Regulatory requirements

Quality policy

The Quality Policy provides the foundation for Quality across education delivery and assessment as well as  organisational processes.

Useful links

Quality Audits and Reviews

This section details planned and completed Quality Audits and Reviews.

Resources and Fact Sheets

Useful resources and fact sheets for staff reference.