PageUp People - Frequently Asked Questions (FAQs)

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PageUp People - Frequently Asked Questions

1. Who are PageUp People? 10. The Recruitment Request I've just completed would not save.
2. I cannot access PageUp, the system keeps freezing. What can I do? 11. Why can't I see the Recruitment Request I saved?
3. I get timed out while creating or approving a Recruitment Request. Why is this happening? 12. I'm having trouble uploading relevant documents. Why?
4. I need to initiate a Recruitment Request but have not yet been trained to use PageUp. What do I do? 13. How do I check the progress of my Recruitment Request?
5. I am a Delegated Officer and I need to approve Recruitment Requests but have not had any training. What do I do? 14. How can I check where in the approval process my Recruitment Request is?
6. As a requester, what are my roles and responsibilities? 15. How will I know if I have a Recruitment Request to approve?
7. As an Approver what are my roles and responsibilities? 16. Can I decline a Recruitment Request?
8. Can I approve any Recruitment Requests? 17. What happens if I decline a Recruitment Request?
9. I've forgotten my password.

1. Who are PageUp People?

PageUp People were the successful tenderer to provide an e-Recruitment solution to UB.

PageUp was established in 1997 and a fully Australian-owned software development and Application Service Provider. Some of their other clients include:-

- University of Melbourne - Australian Catholic University

- University of South Australia - Coles Group

- Fosters Group - Flight Centre

- Optus - BRW

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2. I cannot access PageUp, the system keeps freezing. What do I do?

Shut down your internet explorer and log into PageUp again. If you continue to have problems, please contact Human Resources.

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3. I get timed out while creating or approving a Recruitment Request. Why is this happening?

The UB Internet Accounting System (UBIAS) will log out after 20 minutes of inactivity. We advise that you try to process your Recruitment Requests in this timeframe.

You may save a request on the system through selecting "Save Draft" in the approval process. For further information on this please refer to the "e-Recruitment Training Manual, The Recruitment Request and Approval Process".

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4. I need to initiate a Recruitment Request but have not yet been trained to use PageUp. What do I do?

Paper-based requests will still be processed for a period of time, however you should contact Human Resources to arrange training asap.

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5. I am a Delegated Officer and I need to approve Recruitment Requests but have not had any training. What do I do?

Please contact Human Resources to arrange a time for training. Alternatively, if the administrative staff in your area are trained in e-Recruitment they will be able to help you.

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6. As a Requester what are my roles and responsibilities?

A Requester is the person who is responsible for initiating the Recruitment Request in PageUp. Requestors will be required to:

- Complete the Recruitment Request (online);

- Attach the Position Description and Advertisement to the Recruitment Request (online);

- Select the relevant approval process; and

- Add any relevant notes to the Recruitment Request.

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7. As an Approver what are my roles and responsibilities?

An Approver has the authority to:

- Make any relevant changes to the Recruitment Request;

- Approve the Recruitment Request; and

- Decline the Recruitment Request (listing the reasons the Recruitment Request was declined).

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8. Can I approve any Recruitment Requests?

You will only be able to approve Recruitment Requests if you are a Delegated Officer. For Information on the Delegations - Contracts, Financial, Staffing and Tenders Policy please view the policy at Staffing, Financial, Contract and Tender Delegations

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9. I've forgotten my password.

On the Login screen you will notice a button "Forgotten your password". If you click that button a new password will be emailed to you.

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10. The Recruitment Request I've just completed would not save.

Check that you have completed all mandatory fields as identified with a red asterisk (*).

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11. Why can't I see the Recruitment Request I saved?

Your recruitment Request may have commenced the "Approval process".

Click on "Manage Jobs" if the position has started the approval process it will be here with "Pending" in the status column. To check where the Recruitment Request is up to in the approval process select "edit" and then select the "Approval" tab, you are here will be displayed beside the person that the approval is currently sitting with.

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12. I'm having trouble uploading relevant documents. Why?

Please check that the files are not larger than 2 meg in size, and that the documents are either Word, Excel or PDF files.

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13. How do I check the progress of my Recruitment Request?

Logon on to PageUp and select "Manage Jobs" on the right-hand pane. The status will be displayed as:

Pending - This means the approval process is still taking place.

Approved - This means the Recruitment Request has completed the approval process.

Declined - This means the Recruitment Request has been declined. Reasons will be given to you via email.

Advertised - This means Human Resources has advertised the position. It should at this stage be on the HR website.

Interviews in Progress - This means shortlisting has taken place and interviews have been scheduled.

Employment Offer - This means that the employment contract has been sent out to the successful applicant.

On Hold - This means that the appointment has been placed on hold.

The position will disappear off the screen when the appointee accepts the position.

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14. How can I check where in the approval process my Recruitment Request is?

Click on "Manage Jobs" if the position is still in the "Approval Process" the status column will say "Pending". Next select edit and then select the "Approval" tab, "You are here" will be displayed beside the person that the approval currently with.

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15. How will I know if I have a Recruitment Request to approve?

You will receive an e-mail saying that a Recruitment Request requires your approval.

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16. Can I decline a Recruitment Request?

If you do not wish to approve the Recruitment Request you may wish to call the Requestor to discuss any issues, or decline the Recruitment Request. If you decline the Recruitment Request you will be asked to provide reasons in the window provided.

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17. What happens if I decline a Recruitment Request?

The Recruitment Request is sent back to the Requester who makes any relevant changes. The approval process will then be restarted by the Requester.

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